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ISO-aligned Quality Framework for Compliance eLearning

ELQUAL STANDARDS

eLqual is elimae’s quality and integrity framework for compliance learning and milestone credentialing. It sets clear standards for how our courses and resources are designed and kept current. This allows learners and organisations to trust the learning they attain with us.

The eLqual Framework

Circular framework diagram showing a central figure reading a book while holding tools, representing integrated capability development. Surrounding segments depict learning, training, certification, and workplace practice. A side panel highlights four supporting pillars: Technology & platform standards; Governance, privacy, risk & compliance; Structured processes and quality assurance; and Global recognition & transferability.

The eLqual Standards

Learner experience and outcome measurement

Learner experience

All courses and milestone learning components must provide:

  • An orientation that explains what to expect, any prerequisites, and time commitment.
  • Accessible learner support channels such as a forum, tutor access, structured Q&A, or an equivalent support method.
  • Opportunities for engagement such as peer learning where suitable, reflective activities, or applied workplace activities.
  • Inclusive learning design so diverse learners can participate effectively.

Every learning product must measure outcomes using at least:

  • Completion measures that show participation and progress.
  • Assessment results that show whether learners achieved the learning outcomes.
  • Learner feedback and qualitative evidence that demonstrates perceived value and practical usefulness.
  • For compliance milestones, outcome measurement must also include at least one of:
  • Time measurements to show whether a required artefact was embedded within an agreed timeframe.
  • Operational indicators that show whether the workflow is used as designed.
  • Evidence pack completeness measures that show whether the minimum evidence set has been achieved for the milestone.
  • Reporting that provides value indicators for stakeholder assurance.
  • Learner progress must be monitored and reviewed routinely.
  • Courses must undergo an annual review at minimum. They must also be reviewed when event-driven triggers occur.
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Content quality assurance

Evidence-based content
  • All content must be supported by peer-reviewed research or industry best practice.
  • Sources must be cited using APA, Harvard, or another recognised citation style.
  • Content must be reviewed at least annually for currency and accuracy.
  • Compliance-related content must be aligned to relevant legislation and recognised standards, including applicable ISO standards, where relevant to the topic and jurisdiction.
  • Content must not promote harm, discrimination, or unethical practices.
  • Scenarios and case studies must be anonymised or used with permission.
  • Design must consider learner wellbeing and psychological safety, including the way sensitive compliance topics are presented.
  • Course design must follow Universal Design for Learning principles.
  • Materials must meet WCAG 2.1 AA accessibility standards.
  • Content must be culturally inclusive and designed for diverse learners.

When compliance obligations are referenced:

  • The scope must be stated clearly, including jurisdiction, industry context, assumptions, and limitations.
  • Learners must be guided clearly on when specialist advice is required and when escalation is appropriate.
  • Where templates are provided, they must include guidance notes and instructions for tailoring to the client context.
  • Marketing and learner-facing statements must not imply guaranteed compliance outcomes without clear conditions and limitations.
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Instructor and subject matter expertise

Credential requirements
  • Instructors and subject matter experts (SMEs) must hold qualifications at or above the level they teach.
  • Instructors and subject matter experts must have at least three years of relevant industry or teaching experience.
  • Professional accreditation is preferred where applicable and relevant to the subject matter.
  • Instructors and subject matter experts must complete at least 10 hours of continuing education per year.
  • All instructors must be trained in online pedagogy design and deliver online learning using Gagné’s Nine Events of Instruction.
  • All instructors and subject matter experts must maintain awareness of relevant legislative updates and recognised standards, including applicable ISO standards, where relevant to their content areas.

All compliance content and templates must undergo subject matter expert review for:

  • Accuracy in how obligations are described and framed.
  • Completeness and practicality of operational guidance.
  • Avoidance of misleading representations, including overstatements about outcomes.
  • Alignment to the intended milestone outcomes and deliverables.
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Educational and pedagogical standards

Learning objectives and course design
  • Objectives must be measurable, achievable, and clearly communicated to learners.
  • Content must be scaffolded from foundational to advanced knowledge in a logical sequence.
  • Objectives should align to Bloom’s taxonomy, where relevant.
  • Courses must use an evidence-based instructional design approach such as ADDIE for course development, Gagné’s Nine Events for lesson structure, and UDL to support inclusive access, where appropriate.
  • Active learning must be included through activities such as case studies, problem-solving, and collaboration where suitable.
  • Multimedia and gamification must support the pedagogy and learning outcomes and must not be used for novelty alone.

Compliance learning must include applied practice:

  • Learning must include realistic organisational scenarios and decision-making constraints.
  • Learning must include artefact-based activities where relevant, such as drafting or reviewing a policy, building a register, or applying a workflow.
  • Learning must include reflective prompts that connect the content to the learner’s role and operating context.
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Assessment, evidence and certification

Principles of assessment

All assessments must align to Validity, Reliability, Fairness, Flexibility, Authenticity, Sufficiency, and Currency, and they must be aligned to intended outcomes and competencies.

  • Assessments must include formative and summative components where appropriate.
  • Assessments must use a mix of assessment types where suitable to test understanding and application.
  • Adaptive assessment may be used where suitable to support learner needs and fair demonstration of competence.

Where milestones include implementation outputs:

  • Acceptable evidence types must be defined clearly for learners and clients.
  • A minimum evidence set must be defined for each milestone, and it must be configurable to client context.
  • Evidence handling must meet privacy and security expectations described in Section 9, including confidentiality and controlled access where required.

elimae may issue:

  • Completion credentials, such as a certificate or badge, only when mastery is demonstrated through assessment.
  • Verify credentials, such as a badge or certificate, only when evidence requirements are met and reviewed against defined criteria.

All credentials must include the following information, and this information must be recorded in the elimae Credential Register:

  • A Credential ID that is unique and traceable.
  • The badge or certificate name and the relevant milestone name.
  • The issuer name, the issue date, and the credential status, such as active, expired, or revoked.
  • The eLqual version and the milestone or content version that applied at the time of issue.
  • A criteria summary and a verification link that explains what the credential means and how it can be verified.
  • Expiry and renewal rules where applicable, particularly for compliance-relevant verified credentials where currency is important.
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Technology and platform standards

Learning management system (LMS) compliance
  • Courses must be hosted on an LMS compliant with SCORM, xAPI, or LTI, where relevant to the delivery method.
  • The LMS must support learner tracking, assessment analytics, and progress monitoring.
  • The course experience must be optimised for mobile, tablet, and desktop access.
  • Multimedia must include transcripts and closed captions.

Moodle Academy content must be maintained through:

  • Defined update triggers that include law or standard updates, regulator guidance, product changes, and lessons learned.
  • Module versioning and visible change logs so users can see what changed and when.
  • Controlled deprecation of outdated modules and artefacts, including archiving superseded materials rather than leaving them active.
  • Subscriber and administrator notifications when material changes occur that could affect learning or assurance outcomes.

Badge technology must support:

  • Linkable verification pages that remain stable over time.
  • Credential IDs and traceability so credentials can be confirmed as authentic.
  • Appropriate privacy controls, including public or restricted verification options as required.
  • Resilience measures, including stable URLs and continuity planning for platform or vendor changes.
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Governance, privacy, risk and compliance

Legal and regulatory compliance
  • Courses must comply with Australian Consumer Law requirements for advertising, refunds, and fair trading.
  • Courses and operations must comply with relevant workplace training regulations where applicable, including WHS obligations where relevant to content.
  • Where Continuing Professional Development (CPD) or accreditation is offered, delivery and evidence must align to the relevant body’s requirements.
  • Compliance learning content and implementation guidance must be aligned to relevant legislation and recognised standards, including applicable ISO standards, where relevant to the topic and jurisdiction.
  • The LMS and website must comply with the Australian Privacy Act and the Australian Privacy Principles, and they must also comply with General Data Protection Regulation (GDPR) where international learners are enrolled and GDPR applies.
  • Learner data must be stored securely and retained in line with clear retention policies.
  • Informed consent must be obtained for data collection, including analytics and marketing where applicable.
  • A risk plan must be maintained for content errors, outdated guidance, technology failure, and operational disruption.
  • A continuity plan must be maintained for LMS or vendor failure to protect learner access and client service delivery.

Where elimae stores or handles sensitive information, including evidence artefacts:

  • Classification-based controls must be applied, including access restrictions and encryption where needed.
  • Records retention and disposal principles must be applied in a way that is appropriate to the information type and client requirements.
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Organisational capability and AI

Faculty and staff competency
  • Staff involved in the development, maintenance, and administration of elimae compliance learning and milestone materials must be trained in online learning standards and in the eLqual quality requirements.
  • Integrity policies must be enforced for both facilitators and learners, including rules that prevent misleading claims, inappropriate credential issuing, and falsification of evidence.
  • A formal policy for handling learner and client complaints, appeals, and credential disputes must be in place and must be accessible.
  • Compliance learning content, templates, and milestone artefacts must undergo external peer review at least every three to five years to confirm ongoing quality, accuracy, and alignment with relevant legislation and applicable ISO standards.
  • Industry and practitioner consultation must be conducted periodically to ensure that compliance learning and milestone deliverables remain relevant to current operating conditions, regulator expectations, and assurance practices.
  • Feedback from learners, employers, auditors, and subject matter reviewers must be assessed and incorporated into revisions to courses, templates, and milestone evidence requirements where improvements are identified.
  • AI and automation may be used to improve learning design and operational efficiency, but they must not reduce accuracy or trust.
  • AI-driven assessments, grading, or learning personalisation must be transparent, must avoid bias, and must be reviewed routinely to ensure they remain valid and fair.
  • Any AI-generated content, including compliance explanations, templates, examples, or summaries, must be reviewed and approved by a suitably qualified subject matter expert before publication or client release.
  • Appropriate originality and integrity checks must be used to verify authenticity in learner submissions and any evidence provided to support verified credentials.
  • Clear policies on AI use must be established for learners and clients, including what is permitted, what must be declared, and what is prohibited when completing assessments or submitting evidence for credentials.
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Global recognition and transferability

Cross-border recognition and credential portability

Where relevant, elimae compliance learning and credentials should be mapped to credible international frameworks and standards to support portability across jurisdictions, including recognised ISO standards and other widely adopted frameworks used in governance, risk, and compliance.

Where it adds value for clients and learners, recognition pathways should be explored with credible external bodies and professional associations so elimae credentials can be understood and trusted across jurisdictions and industries.

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