Effective date: 12 February 2026 Last updated: 12 February 2026
This Privacy Policy is supported by our Information Security & Acceptable Use Policy and our Enterprise Risk & Compliance Policy, which govern how we protect and manage information risks.
elimae (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly and securely. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with our website, services, learning platforms (including MoodleCloud), and credential and badge verification processes.
This policy is designed to align with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where the EU General Data Protection Regulation (GDPR) applies to specific individuals or activities, we also take steps to support those requirements.
1. Scope
This policy applies to personal information we handle about:
- Website visitors.
- Clients and prospective clients.
- Learners and course participants using MoodleCloud or related learning services.
- People requesting credential or badge verification.
- Contractors and partners where relevant to delivery of services.
- This policy covers personal information collected via:
- The elimae website (including Elementor forms and site interactions).
- MoodleCloud learning environments.
- Email and communications.
- Credential and badge verification processes.
2. What personal information we collect
We may collect personal information including:
Identity and contact information
Name, email address, phone number, organisation name, role/title, and business address.
Enquiry and communications information
Details you provide in enquiries, discovery call requests, feedback, or support requests.
Learning and credential information (where applicable)
Enrolment details, course participation, assessment outcomes, completion records, and credential/badge data.
Credential verification information
Credential ID and Share Code (where used), and verification request details.
Website and technical information
IP address, device type, browser type, pages visited, and referring links.
Payment information
Payment processing occurs via third-party providers. elimae does not store full card details.
We do not intentionally collect sensitive information unless it is necessary for a specific service, required by law, or you have provided consent.
3. How we collect personal information
We collect personal information when you:
- Submit a form on our website (including Elementor forms).
- Contact us by email or other channels.
- Participate in a learning environment hosted on MoodleCloud.
- Request verification of a credential or badge.
- Engage with us as a client during onboarding and delivery.
We may also collect personal information from third parties where appropriate, such as where a client organisation provides learner enrolment details, or where a credential holder authorises verification.
4. Why we collect and use personal information
We collect and use personal information to:
- Respond to enquiries and provide information about elimae offerings.
- Deliver services, including compliance milestone support and implementation guidance.
- Provide access to learning services and support learner participation in MoodleCloud.
- Issue badges/certificates, maintain records in the elimae Credential Register, and support private verification.
- Maintain quality assurance, governance, and improvement activities.
- Improve our website and services, including usability and performance.
- Meet legal obligations and manage risk, including information security and incident response.
- Send service-related communications and updates, and marketing communications where you have opted in or where permitted by law.
We only use personal information for the purpose it was collected, related purposes you would reasonably expect, or where required or authorised by law.
5. Credential and badge verification (private verification)
elimae may issue digital badges and/or certificates for milestone completion. Verification is conducted privately.
- Credentials are recorded in the elimae Credential Register, including unique Credential IDs, issue dates, status (Active / Expired / Revoked), and relevant version information.
- Where a verification request is made, we may confirm limited information such as credential validity, milestone name, issue date, credential status, and version details.
- We do not disclose personal details, evidence packs, or internal implementation artefacts unless the credential holder has authorised disclosure or we are legally required to do so.
6. Website forms and communications
If you submit information via our website forms, we collect the information you enter for the purpose of responding to your enquiry, providing requested information, or progressing service delivery. We may store form submissions in our website database or in connected email systems.
7. Cookies and analytics
Our website may use cookies and similar technologies to help the site function, remember preferences, and measure site performance.
8. Disclosure to third parties
We may disclose personal information to third parties only where needed to operate our services, including:
- Website hosting and IT providers that host and maintain our website.
- MoodleCloud (Moodle Pty Ltd / MoodleCloud services) for hosting and delivery of learning environments.
- Email and communications providers used for enquiry responses and service communications.
- Analytics providers (such as Google Analytics, if enabled).
- Professional advisers (legal, accounting) where necessary.
- Regulators or law enforcement where required by law.
We take reasonable steps to ensure service providers handle personal information securely and only for authorised purposes.
9. Overseas disclosures
Some service providers may store or process data outside Australia, depending on the vendor and configuration. Where we disclose personal information overseas, we take reasonable steps to ensure appropriate safeguards are in place and that handling is consistent with this policy and applicable law.
If GDPR applies to you, we will take additional steps to support lawful transfer mechanisms where required.
10. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This may include access controls, secure storage, strong passwords, role-based permissions, and operational security practices.
No system is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will respond in line with the Notifiable Data Breaches (NDB) scheme and other applicable requirements.
11. Data retention and disposal
We keep personal information only for as long as necessary to provide services, maintain learning and credential records, and meet legal, operational, and governance requirements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.
12. Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding.
13. Complaints
If you have a privacy complaint, please contact us using the details below. We will respond within a reasonable timeframe and work to resolve the issue. If you are not satisfied, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
14. GDPR (where applicable)
If GDPR applies to you, you may have additional rights such as deletion, restriction, objection, and data portability in certain circumstances. You can contact us to exercise these rights and we will respond in line with applicable legal requirements.
15. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.
16. Contact us
Email: admin@elimae.org