Effective date: 26 February 2026 
Owner: Founder (Sole Trader) – Keira Minter


Applies to: elimae, all contractors/partners/SMEs contributing to elimae content, products, services, and communications


Review cycle: Annual (or earlier if laws/standards materially change)

1) Purpose

elimae exists to deliver high-integrity, evidence-based eLearning and compliance solutions. This policy sets the standards that govern how we make decisions, design learning, communicate with the public, manage risk, and uphold ethical conduct across our operations.

2) Our governance approach

elimae’s governance is designed to ensure:

• Accountability: clear ownership of decisions and deliverables.
• Transparency: honest communications and accurate records.
• Integrity: ethical conduct, academic integrity, and fair dealing.
• Compliance: proactive management of regulatory and contractual obligations.
• Quality assurance: consistent standards for learning design and outcomes, supported by the eLqual Quality Framework.

3) Ethics and expected conduct

We commit to:

• Act honestly and respectfully in all professional dealings.
• Avoid misleading or deceptive conduct, including omissions and exaggerated claims.
• Respect the dignity, safety, and rights of learners and stakeholders—especially those historically excluded from mainstream education.
• Protect confidential information and personal data.
• Declare and manage conflicts of interest.

Anyone representing elimae (including contractors and subject matter experts) must meet these standards.

4) Legal and regulatory compliance

elimae aims to comply with applicable laws and obligations relevant to our activities, including (where applicable):

• Australian Consumer Law / Competition and Consumer Act
• Privacy Act 1988 (Cth) and Australian Privacy Principles
• Work health and safety requirements applicable to our work arrangements
• Relevant industry codes, contractual obligations, and client standards (including ISO-aligned management system expectations where adopted by clients).

Note: This policy explains how we operate; it is not legal advice.

5) Quality, academic integrity, and the eLqual Standards

Quality and integrity are central to elimae’s products and services. We:

• Design learning using evidence-based instructional methods and inclusive, accessible principles.
• Apply internal quality controls through our eLqual Quality Framework, which includes review for educational integrity, inclusivity, ethical alignment, and learning impact.
• Use version control and structured approval practices for learning assets, policies, and artefacts where relevant to engagements.

6) Conflicts of interest

A conflict of interest exists where personal, financial, or external interests could influence (or be perceived to influence) professional judgement.

elimae will:

• Require conflicts to be identified, disclosed, and documented.
• Apply controls (e.g., independent review, role separation, disclosure statements).
• Decline or exit work where conflicts cannot be appropriately managed.

7) Ethical communications and marketing integrity

We commit to communications that are fair, accurate, and substantiated. This includes:

• Not overstating outcomes, credentials, or endorsements.
• Clearly distinguishing between education, information, and professional advice.
• Presenting examples, testimonials, or case studies as illustrative (not typical or guaranteed).
• Ensuring promotional content aligns with our Earnings/Results Disclaimer and Terms of Use (published on our website).

8) Privacy, data protection, and confidentiality

We respect privacy and safeguard personal information. We will:

• Collect and use personal information only for legitimate business purposes (e.g., course access, support, communications, billing).
• Use appropriate security controls for systems, learning platforms, and data storage.
• Limit access to personal and client information to those who need it to perform their role.
• Maintain confidentiality around client work, artefacts, and internal business systems.

(See also: elimae Privacy Policy published on our website.)

9) Intellectual property and respect for others’ work

elimae protects its intellectual property, including course materials, templates, frameworks, and branded artefacts, and expects others to respect IP rights. We also respect third-party intellectual property and will seek appropriate permissions/licences where required.

10) Workplace health, safety, and wellbeing

We are committed to maintaining safe working practices and managing foreseeable risks, including ergonomic and psychosocial risks relevant to knowledge work. Where elimae work occurs in home-office environments and digital production workflows, we apply practical controls (e.g., safe workstation setup, breaks, incident recording, and review).

11) Supplier and partner ethics

We prefer suppliers and partners who:

• Operate lawfully and ethically,
• Respect privacy and security expectations,
• Support accessibility and inclusion,
• Align with the integrity expectations of elimae’s brand and learners.

12) Reporting concerns and complaints

We encourage people to speak up about unethical conduct, misleading statements, privacy concerns, or quality issues.

You can report concerns by contacting: admin@elimae.com.au

We aim to:

• Acknowledge reports promptly,
• Assess fairly and confidentially (as far as practicable),
• Take corrective action where needed (including content correction, withdrawal, refunds where required, or partner removal),
• Use lessons learned for continuous improvement.

13) Continuous improvement

elimae reviews governance and integrity practices regularly. We update content, frameworks, and controls in response to:

• Legislative/standard changes,
• Learner feedback and incident trends,
• Quality review outcomes,
• New delivery risks (e.g., cyber/security threats).